Placing an order for our products with us is really quite simple and painless.   We have a secure shopping cart for your use which is probably the most convenient, however,  you may call us at (865) 244-7105 from 9 AM to 6 PM (EST), Monday through Friday.   You can also send us an e-mail telling us what you want, including your phone number, and we will get back to you as soon as possible.   We accept American Express, Visa and MasterCard but please don't send a charge card number via e-mail as the security doing that is questionable. We also accept a check or money order as payment. Please make either payable to Carey Barnes. If for some reason, your order is shipped correctly and you want to return it, we will accept the return and charge a 15% restocking fee. This covers our processing and free shipping costs. There are no returns allowed after 30 days. All orders in the United States are shipped Free, via first class mail. Orders leaving this country must be paid for using a credit card. They are shipped via air letter post. Actual postage is charged for orders shipped out of this country. We do not make money on postage!!! This is added to the total for the order after we receive it and before the order is processed. The normal delivery time on orders shipped air letter post is 7-10 days.